Terms Conditions

Payment of fees

Bookings

Places are subject to availability and our booking system is updated regularly to provide you with the latest booking dates and options. 

Standard Payment

The whole cost of the holiday club is taken by credit or debit card when booking via our website. We do not accept cash or cheque.

Childcare Vouchers/GOV-TAXFREE

We accept all types of Childcare Vouchers as full or part payment. All the Childcare Voucher companies that we are registered with are clearly stated on the payment page of the online booking form. If the company isn’t shown, please contact 08000476523 and we can register with your requested provider.  As with standard payment, all childcare voucher payments must be made when booking.We are aware that vouchers can sometimes take a few days too process, however within this time period the booking is still classified as a booking and the cancellation policy still applies. If payment is not made within 5 working days your places will be cancelled. You will receive a notification email before cancellations are processed.

Please be aware that your booking will be provisional until the voucher has been verified on the system and we have contacted you to confirm this.

Cancellations:

IMPORTANT: All cancellation requests must be submitted in writing via email.

Refund Schedule:

• 30 days or more before the booking start date: You will receive a full refund.
• 8 to 19 days before the booking start date: A 50% cancellation fee will apply. The remaining 50% will be refunded to your original payment method.
• 7 days or less before the booking start date: Bookings are non-refundable.

Booking Changes and Credits:

Cancelled days cannot be credited toward a future holiday club period. However, if space is available, we are happy to swap your reserved days to a different date within the same current holiday period.

Payment and Notification Requirements:

Please ensure all fees, especially those made via childcare vouchers, are paid promptly on the same day the booking is confirmed.

A childcare voucher booking reserves a physical childcare spot on our system. Therefore, even if payment has not yet been processed (as is common with some voucher systems), your commitment is recorded. It is vital that you notify us immediately via email if you need to cancel. This allows us to release the space to another family.

Failure to inform us of a cancellation or simply not attending the reserved dates will result in you still being liable for the appropriate cancellation fee. Families who do not clear these balances will be unable to use childcare vouchers for any future bookings until the account is current.

If you are experiencing difficulty paying your fees, please contact us via email to discuss your situation.

Credit notes

In the instance where a credit note maybe issued (credit notes will only be issued in exceptional circumstances and only when confirmed via email), the credit note will be valid until the end of the same holiday term the following year. You can use the credit at any time within this period it expires.

Changing your booking

Where able we will change a booking like for like (subject to availability) at no extra charge if given 2 weeks (14 days) notice before your child’s first day. We will always advise you of the most cost effective way to amend your booking. Please e-mail or ring in order to request these changes.

Waiting lists

If the holiday club period you require is fully booked, you can choose to be placed on a waiting list, this is an option on our online booking system. In the event of any cancellations we will contact you (on a first come, first served basis) and book your child into the holiday club.