Important Information

Availability

All places are subject to availability. Our booking system is updated regularly to provide you with the latest booking options.

Standard Payment

The whole cost of the holiday club is taken by credit or debit card when booking via our website.

Childcare Vouchers

We accept all types of Childcare Vouchers as full or part payment. All the Childcare Voucher companies that we are registered with are clearly stated on the payment page of the online booking form. If the company isn’t shown, please contact 08000476523 and we can register with your requested provider. As with standard payment, all childcare voucher payments must be made when booking. Please be aware that your booking will be provisional until the voucher has been verified on the system and we have contacted you to confirm this.

Cancellation Charges

Cancellations are subject to a 50% cancellation fee and the remainder will be refunded to you by the original payment method. Cancellations can be made up to 7 days prior to the start of the holiday club or first day your child is booked in. If you wish to cancel a place this must be done in writing via e-mail. We are unable to refund any cancellations made less than 7 days before your child’s first day.

Changing Your Booking

We will change a booking like for like at any point within that holiday period (subject to availability) at no extra charge. We will always advise you of the most cost effective way to amend your booking. Please e-mail or ring in order to request these changes.

Waiting Lists

If the holiday club period you require is fully booked, you can choose to be placed on a waiting list, this is an option on our online booking system. In the event of any cancellations we will contact you (on a first come, first served basis) and book your child into the holiday club.

Siblings Discount

We off a 5% sibling discount for the 1st sibling. To get this discount, please enter the promo code SIB05 when paying and 5% will be deducted from your basket total. You can also find information on this in the online FAQ section.

Exclusions

We reserve the right to exclude or refuse any person at any time prior to and during the holiday club if, in our opinion, that person is incompatible with the general wellbeing of the holiday club. See our golden rules for more information.